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Cancellation Policy

Thank you for continuing to allow us to care for your pets. It is a privilege and a responsibility we take very seriously. We continue to look for ways to do our best for as many pets in our community as we can.

Recent evaluation of our scheduling process has revealed that same day cancellations, late arrivals and no-show appointments are having an impact on our ability to provide care for as many animals as we would like. In order to minimize the impact of this we will begin charging a cancellation fee for all appointments. This fee will be added to the credit card on file in the event of a no-show, late cancellation or instance of an arrival more than 10 minutes after the scheduled appointment time. This will impact appointments scheduled after September 5th, 2021.

Veterinarian and Veterinary Technician appointments will require notice of 24 business hours to avoid this fee. Surgical appointments will require 48 hours’ notice. This allows us the time we need to offer these newly open spots to pets who may be waiting.

Cancellation fee schedule for Scenic Hills:

Veterinary Technician Appointments $20

Veterinarian Appointments $35

Surgical and dental Appointments $100

We will continue to operate in a way that protects the health and safety of Scenic Hill’s clients and staff. If you are feeling ill or have been advised to quarantine please contact our clinic to reschedule and the fee will be waived.